Your plan says one thing. Each vendor is set up another way. They only meet in MASTER_v12.
So your team translates by hand, in a crosswalk nobody else can read.
Rules drift with every release. You find out when a member calls.
One bot per task, per person, per system. None see your vendors or share your rules.
No owner, no approval, no record. Not something to put near members’ money.
Your rules and every vendor’s, side by side. Your team builds agents inside it, and every step is approved and on the record.
Our team has worked at
We’ve spent decades in healthcare and finance. They don’t speak the same language, and never will.
Between them sit dozens of great vendors. Each system works alone. Together, they disagree.
The money and AI go to the front end. Things break in the back, in the rules, files and hand-offs between plan and vendor. Nobody owns that layer.
We build for it.
Most AI in operations is one person’s bot for one task, with no record. In Luminate, your team builds agents inside the shared workspace, from your own procedures, rules and vendor connections, all under the same guardrails.
When one company owns the system, everyone works around it. Luminate sits between companies, so the work moves.
What we’re seeing in operations. Updated monthly.
Name an area and a vendor. We’ll show you both sides on one record.
We work with a limited number of plans at a time.
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